AI & Business

Home Devices and Virtual Assistants In Business

Smart speakers and home devices have become one of the hot topics of the day. There is so much controversy and debate of whether these devices are extremely useful, or a pending problem just waiting to arise. Their usefulness proves exceptional, and at the same time unnerving. Millions of Americans have been noted to using these new devices at home, since the launch of Amazon Echo, a number closer to seventy-six million to be more precise as time goes on. The number will rise quickly in the very near future.
Getting along in the workplace so far?
For some, this is fascinating, a type of revolution with technology. For the rest, it’s no good for communities. And from a business point of view, it’s a great selling point. Businesses are looking to incorporate these smart speakers into people’s place of business. The idea is for the devices to “make things easier” for employees and workers without the need for a lot of work.
So far it’s been a huge success as company giants have managed to grow from investments and marketing. And company owners see this more so as a means to increase productivity in the workplace. This will be done by having AI cooperating with chatbots for sales, product configuration, and customer service queries.
Some would argue this is the making of lazy individuals. But nevertheless, it doesn’t stop others from trying to push forward.
Companies are also pushing for smart speakers to help undertake multifaceted objectives for work rather than simple tasks. Businesses are hoping to have AI complete a number of tasks with a simple voice command with efficiency to do work worth ten people.

Process and Procedure

To get to this advanced stage where AI is at an intuitive type 2 AI, where it understands much more complex commands and requests, any growing technology has some barriers and complications it has to pass through in order to function properly. The most obvious is the hassle of teaching smart speakers to understand more than what it already knows, but also other applications found on computers and smartphones. Applications such as Adobe Photoshop or Microsoft excel have to be introduced in order for an individual to say a command involving these applications.
After that’s been done, the next issue is how the AI will understand commands and requests, and if it will execute it at all. At this point and time, Amazon Alexa has some issues understanding or retaining some spoken commands already. This could lead to some further issues down the line.
To put it simply, the next barrier would be the challenge of shipping packages and products from simple voice commands. A broad sense of wording would be too much for the machine to understand, so workers and developers would need to simplify some things in order to get their ideas across.

Mixing Real Workers with AI

Now comes the much more interesting and problematic side of things. There’s a nonstop discussion of using AI in business, and that translates to fewer worker opportunities. While some jobs disappear, companies seem to try and make compensation for those let go by switching up the new tasks needed. Basically, if say for instance taxi drivers are let go and replaced by self-driving cars, companies will need new workers to manage the service and ensure nothing breaks down. In addition, their argument is that services and jobs that seemed to be unequal are being democratized to serve everyone.
No explanation has been very clear on the matter though, as even they and many others are uncertain of the future with the growing AI.

By igu on May 25, 2019 | AI & Business, Artificial Intelligence (AI)