AI & Travel Industry

Travel Industry, Chatbots, and Artificial Intelligence

AI has proven in many cases to be a handy part of people’s lives. Doing jobs for millions at the press of a button and at the sound of a voice. Anything is possible, and more things are being made conceivable as this technology continues to advance and develop. As with any technology that becomes mainstream and companies looking to progress with the times, they too have implemented AI somehow into their business.
Whether it’s using smart speakers and home devices to organize a project or organizing a business trip, it’s no doubt so many have found this technology useful.
In addition to business, now AI is reaching into the travel industry with the use of “Chatbots”. Chatbots, an AI platform that uses instant messaging in application interface mimics human conversation. Their purpose in travel is to help provide information for a person’s travel arrangements with laid out details.

So how exactly does it work and what are the details?

Chatbots are nothing new to the public but are relatively new to the travel industry. On apps and games on cell phones or video game AI, generated text using chatbots has been used for entertainment and business alike. Using this in travel has already made an extreme change so far. So many are already aware of how difficult it might be to plan and coordinate a trip somewhere, especially including more than one person. There are some complications that come about at any stage of the trip. With a chatbot, or “Travelbot” so they call it, businesses plan to have services available around the clock seeing as everyone’s always moving.
Those that come and go from foreign countries face a language barrier, unfortunately. As with most chatbots already out, it’s highly convenient that they support various languages to make for an easier experience.
Unlike a real-time, real-world person, communicating with millions of travelers could be near impossible to keep up with. Not to mention the connection range and hired staff needed for different languages. A chatbot would respond quickly and efficiently with accurate details and helpful information.
It’s been a constant need for developers and engineers to find ways to improve modern day AI. The most important feature to them is an AI’s ability to learn for itself. This type of AI ability creates a type of storage of memory most AI doesn’t usually come with. Chatbot AI has a “type 1” AI, meaning there are nearly billions of responses and comments programmed into the system for the AI respond with when a traveler uses it. This is most commonly found in chatbots used in entertainment. With chatbots that can retain memory, this helps to remember people’s past experiences and preferences to assist others in their own involvements.

What are companies using these chatbots for now?

Many companies are already using chatbots in their own way to fit their preferences and way business is already performed. Facebook messenger has become majorly used in the traveling industry as a foundation for chatbots. Companies that offer a variety of services when traveling manage to reserve new features in Facebook messenger with chatbots by offering the best hotel options.
Compared to others, some companies use Facebook messenger’s features to allow people various options and selections when traveling. These choices can allow travelers to view their boarding pass and flight status, receive a booking confirmation, and check-in notifications, all accessible through Facebook messenger.
The biggest concern in the travel industry has mainly been the customer service. There’s too much that goes into managing and planning a trip, that help and professionalism make for an easier process.

Artificial Intelligence and Travel

Artificial intelligence has now expanded to the travel industry and business, meaning in many cases things have been made much easier for those looking to plan a trip and those providing the service. However, with this revolutionary technology on the rise and expanding its empire, there are many who still have their doubts and conflicting ideas about its presence. There is discussion about jobs being taken and employment plummeting with AI entering the travel industry. But there are many combating these ideas stating that there are still ways that businesses can flourish and people can keep their employment.

How can businesses excel but prevent a loss of jobs?

When faced with this question, no solid answer can come to fruition. It is mainly hopeful assumptions when looking at the information and quotes of many. The idea nevertheless is that companies will implement artificial intelligence into their work, and those that have been relieved of their duties will find other positions in that company or upgrade as the company has, by learning the skills it takes to manage or work with the new AI.
In a recent article, an individual was noted to mention a decline in employment from 2008 to 2014 and its rise again was due to tourism. This, however, could mean that only certain people found employment again in the tourism industry, however, that does not mean everyone that was effect by unemployment managed to find employment again in tourism. The claim is that jobs won’t be taken away by the cause of artificial intelligence because people will change with the times, find new jobs, and adjust to AI taking jobs anyway.

So how does this relate to travel?

For the business, this is a great chance at more success and more money. “Chatbots” (computer automated text that simulates conversation) are a great tool that can be used to help travelers get around and know every detail there is to know before and during the trip. Using applications and perks through things like Facebook messenger, traveling industries will be able to build relationships with customers.
With all this, there is still potential for an employee to find work in the travel industry such as a waitress at a hotel describing a particular meal that fits a traveler’s interest, or reception staff suggesting certain treatments. All of these are jobs that can be done by AI when receiving information about the individual. Luckily, as people, they prefer something a lot like themselves, and even chatbots can be faulty in their work.
Of course in other aspects, there is staff needed to perform for customers at hotels and manage the needs around the building. And while there is some chance that people can work alongside AI, it is important that people not get immersed in the idea that all artificial intelligence is going to make life easier when there are chances other’s lives will become harder.

By igu on June 21, 2019 | AI & Travel Industry