AI & Travel Industry

Artificial Intelligence and Travel

Artificial intelligence has now expanded to the travel industry and business, meaning in many cases things have been made much easier for those looking to plan a trip and those providing the service. However, with this revolutionary technology on the rise and expanding its empire, there are many who still have their doubts and conflicting ideas about its presence. There is discussion about jobs being taken and employment plummeting with AI entering the travel industry. But there are many combating these ideas stating that there are still ways that businesses can flourish and people can keep their employment.

How can businesses excel but prevent a loss of jobs?

When faced with this question, no solid answer can come to fruition. It is mainly hopeful assumptions when looking at the information and quotes of many. The idea nevertheless is that companies will implement artificial intelligence into their work, and those that have been relieved of their duties will find other positions in that company or upgrade as the company has, by learning the skills it takes to manage or work with the new AI.
In a recent article, an individual was noted to mention a decline in employment from 2008 to 2014 and its rise again was due to tourism. This, however, could mean that only certain people found employment again in the tourism industry, however, that does not mean everyone that was effect by unemployment managed to find employment again in tourism. The claim is that jobs won’t be taken away by the cause of artificial intelligence because people will change with the times, find new jobs, and adjust to AI taking jobs anyway.

So how does this relate to travel?

For the business, this is a great chance at more success and more money. “Chatbots” (computer automated text that simulates conversation) are a great tool that can be used to help travelers get around and know every detail there is to know before and during the trip. Using applications and perks through things like Facebook messenger, traveling industries will be able to build relationships with customers.
With all this, there is still potential for an employee to find work in the travel industry such as a waitress at a hotel describing a particular meal that fits a traveler’s interest, or reception staff suggesting certain treatments. All of these are jobs that can be done by AI when receiving information about the individual. Luckily, as people, they prefer something a lot like themselves, and even chatbots can be faulty in their work.
Of course in other aspects, there is staff needed to perform for customers at hotels and manage the needs around the building. And while there is some chance that people can work alongside AI, it is important that people not get immersed in the idea that all artificial intelligence is going to make life easier when there are chances other’s lives will become harder.

By igu on June 21, 2019 | AI & Travel Industry